Intro

America's in recession and we're in the leisure industry, yet we must be doing something right as despite the unprecedented difficulties facing our economy, Genesis Hobby has been blessed with modest sales growth, which means we're hiring! Moreover, while our products are pick-of-the-litter, they're also discretionary so if customers aren't happy, they have alternatives. Thus, we exist for one reason . . . to serve our customers. This guides our every customer interaction, and combined with good products, is key to our success.

Details

Whether you're fielding a support call, editing a web page, or packing an order, know this . . . the only important thing is whether our customer is happy. If they're not happy for any reason it's up to us to figure out how to make them happy, which ultimately means paying attention to the smallest detail. The Devil is in the details is an old German saying, and nowhere is it more true than around here where even using your instead of you're (the proper contraction for 'you are') on a web page may irritate some customers. Ultimately, your job is to get it right, no excuses. If you become part of our team, you're either contributing to our success - or risk being perceived as part of the problem - thereby finding yourself out on your ass because our success pretty much derives entirely from satisfying our customers.